Orders and Payments

Q: Do I need to register as a member to shop?
A: Yes, you need to register before you make any purchase, which it allows you to keep track of your shipping and purchase status as well ensuring your buying process smooth and easy.


Q: How do I make payments?
A: All transactions are made in Malaysian Ringgit (MYR) via Ipay88, a payment gateway that accepts credit cards and local bank online transfers. However, we only accept local bank online transfer at the moment. Alternatively, you may make payment to our Public Bank account directly. Details of our bank account are listed at the check-out page.   


Q: Can I make payment via ATM transfer or through inter-bank transfer? 
A: Yes, you may make payment through ATM transfer or inter-bank transfer. Here're the steps guiding you through the bank-in process. 

Step 1: 
"Select Payment Method", choose "Bank Transfer - Public Bank Berhad". 

Step 2: 
Bank in payment via ATM, online banking or inter-bank transfer.  

Step 3: 

Email to info@happinessoasis.com your bank in slip.  

Step 4: 
Our customer service shall liaise with you accordingly.  


Q: How do I use the promotional code when I make the purchase?
A: If you are purchasing a promotional item, remember to key in a given "promotion code" when you check out, and the amount will be automatically deducted.


Q: Any safety precautions to safeguard our credit card details?
A: Please be ensured that all the credit card details are SSL encrypted. Other than that, we will not disclose any of the personal particulars for third party usage.


Q: What is Wishlist?
A: It allows you to save your desire and preference items in the Wishlist and track the items for purchase at a later date.


Q: What is “Add to Cart”?
A: “Add to Cart” is a way of creating a temporary list of items by adding them to your cart, which will keep track of the items until you leave our website or make payment at the checkout stage.


Q: How do I know that I have made the payment?
A: Once payment is made, you will receive an order & payment confirmation email in your registered email.